Important Trip Information

Important Trip Information

Are Your Reservation and Identification Details Correct?

Incorrect traveller information can lead to fees to change your reservation or to problems while travelling. To avoid costs or problems, be sure to check your reservation documents carefully to ensure your reservations are correct. Please ensure the details for EACH TRAVELER are correct, as applicable to your reservation:

☐Name on documents is traveler's legal name and is spelled correctly, as given on the VALID government-issued form of ID to be used at the airport. Passenger's date of birth is correct.

☐ Flight, train or other transportation details are correct. Check dates, times, departure and arrival cities.

☐ Hotel details are correct, including hotel name, room details, check-in date and check-out date.

☐ Be sure each traveller has the correct documents for your reservation and your documents are valid, as required by the Government of Canada and your destination country. Details about the documents you responsible to have are found at https://travel.gc.ca/travelling/documents.

  • Canadians travelling outside Canada are generally required to have a valid Canadian passport.
  • Many destinations require that your passport is valid for at least six months after you return home, and that it has two (2) or more empty pages for visa stamps.
  • A consent letter is generally required for children traveling outside Canada without both parents.
  • Many countries require ether visas or Electronic Travel Authorizations (eTAs). Some people need an eTA to re-enter Canada (e.g., if travelling on a foreign passport. It is the responsibility of the passenger to ensure they have all the proper documentation. Visit https://travel.gc.ca/travelling/documents and https://www.canada.ca/en/immigration-refugees-citi... for details about travel document requirements.

Do You Have Sufficient Trip Insurance?

The decision to travel is your choice and you are responsible for your personal health abroad.

☐ Do you have the right insurance coverage for financial peace of mind? If your trip needs to be cancelled or rescheduled due to an emergency, or you if you get sick and need medical care while travelling? Review this fact sheet https://travel.gc.ca/travelling/publications/insurance-factsheet.

  • Travel insurance must be purchased within the requirements of the insurer. For pre-existing medical conditions you may need to buy your travel insurance within specific date periods.
  • If you choose not to purchase medical insurance, you will be asked to sign a waiver that says you were offered insurance and declined it.

Have You Checked Travel Advice & Advisories for Your Destination?

You are responsible for your personal safety, security and health abroad. To help ensure you have a safe and enjoyable journey the Government of Canada's Travel Advice and Advisories is your official source of destination-specific travel information https://travel.gc.ca/travelling/advisories. To help you to make informed decisions and to travel safely while you are abroad, be sure to get the latest updated information on: local safety and security conditions and areas to avoid; entry and exit requirements; local laws and culture; possible health hazards and health restrictions; natural hazards and climate, and; where to find help while you are travelling abroad.

Air Passenger Rights

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights, please contact your air carrier (e.g., WestJet, AirCanada) or visit the Canadian Transportation Agency’s website https://www.gazette.gc.ca/rp-pr/p2/2019/2019-05-29/html/sor-dors150-eng.html.